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01. March 2021

Content & Document Management: The Great Need For Change

Content & Document Management: The Great Need For Change

The world has changed dramatically due to the pandemic. People need to work anywhere and do it from any device. But what’s driving the need to change the way organisations manage their documents and knowledge?

Teams rarely work on projects in isolation anymore – a fact we see from the rising popularity of Google and Microsoft’s collaborative cloud platforms. Technology is changing – as are our expectations of what technology can do for us.

Fighting An Uphill Battle

Change is not always seen as positive – at least not at first. For example, Microsoft recently announced they will no longer support Internet Explorer, as it’s effectively been retired.

Organisations using legacy ECM or DMS systems that depend on that browser can be in for disaster. Proper support is key to protecting valuable organisational content. It’s vital for functionality but also for security. Hanging on to legacy systems becomes an increasingly difficult uphill battle.

An announced change in support gives companies four options: upgrade, recode, completely leave the legacy platform, or run the risk using unsupported tech. But they are tough decisions. Not only is it costly, but it also forces organisations to re-educate their employees and rework their processes.

Information Explosion

Organisations also store unprecedented amounts of data, more than ever before. What can only be described as an information explosion is driving companies to get control fast.

Their data can’t be left unmanaged. Strict governance and privacy laws force companies to get their information under control – all of it. But for most part, managing the data themselves is no longer viable.

However, by moving it to the cloud, a lot of the mundane work can be automated. Not only that, but near infinite storage capacity means it’s also scalable and easily shared – without compromising security.

IT departments are also changing. They need to ask themselves if they want to add business value or deliver great service? Moving to the cloud requires a new skill set and a different assignment of roles.

As a lot of the responsibility moves from in-house to the cloud provider themselves, it forces people to reevaluate their skill set. And in the case of Microsoft cloud, the skills needed are becoming highly focused on Microsoft 365. Stay tuned for our next article in the series – in which we’ll explore the problems faced by CIOs and how to tell if it’s time to migrate.