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19. January 2021

How To Get Happy Customers: User Adoption

How To Get Happy Customers: User Adoption

Happy customers are a cornerstone of business success and key in successful user adoption.

A while ago, we held a customer experience group with a WorkPoint partner, exploring and gaining insights into what makes a happy customer. Based on that meeting, it was clear that an effective onboarding process plays a critical role in customer satisfaction.

For us, excellent user adoption is about teaching people how to get the full value out of a product. It’s about ensuring and helping all users understand how to use a solution effectively, so that they get up and running quickly and easily – right from the start.

Because – even after rigorous discovery, testing, and finessing – even though a specific solution might be the best product available, if no one knows how to use it, it’s not doing its job.

Extended Onboarding Support

Sure, a document detailing tips and tricks on how to get started with a solution can be enough – sometimes. But for the most part, there’s lots more IT providers can do to equip users with the proper skills and knowledge they need.

Lately, WorkPoint has started offering more support to help new users adopt systems quickly. We do this partly by offering online end user-oriented courses and also through more specialised modules to support particular user adoption journeys.

As a part of our mission, we’ve also put extra effort into making sure our partners and customers have everything they need when they need it. As a result, WorkPoint plays a role in taking them to a happy place.

With the many courses and a new learning platform, our focus is on getting users into the solid solution, providing all the resources and support needed to make that happen.

For our partners, who dedicate a lot of time to nurturing sales and customer relationships, a smooth user adoption process is vital. That’s why we recommend all of our customers to earmark valuable time to drive user adoption internally. Its value can’t be underestimated.

Trinity Of User Adoption

WorkPoint wants happy partners and customers who can start using our solutions quickly and successfully.
That’s why we look at our strategic approach to onboarding as a kind of ‘Trinity of User Adoption – one in which WorkPoint, our partners, and our customers play a key role in the process of effective onboarding. Together, we work to deliver the absolute best results.

With WorkPoint, you always have access to us and our support throughout the process, ensuring excellent user adoption, including happy customers and users.

Knowledge is indeed power – and that’s why we work tireless in creating easier workdays for all our partners, customers, and users.

Want to know more about our ‘happy customers’ process? Contact us today!