How Konica Minolta Adds Value Through Digitalization And Document Management
The innovative business services provider implements WorkPoint 365 to provide customers with tailored digitalization and document management solutions.
Konica Minolta – a global leader in business technologies – helps people work smarter, faster, and better. Its professional portfolio covers everything from business process optimization to document management services.
Through Smart Data and Digital IT Services, the company delivers high-quality enterprise-level IT solutions to complement its core offer. This work involves a lot of interaction with existing data, so it made total sense to support companies with digitalization as well. And that’s where WorkPoint 365 becomes a useful tool for driving automations and efficiencies.
The challenge
How to build additional value around core services in digital print and copying – services which strongly interact with organizational data.
The technology
WorkPoint 365 document management solutions
The solution
Configure standardised WorkPoint 365 solutions to support customers with document management, and more broadly, their transition from digital documents to digitalization.
Building additional value around core services
Konica Minolta is a multinational technology company offering a range of enterprise-level solutions for digital print and copying. Active across multiple sectors, wherever its services go they interact with organizational data, which creates an opportunity to add value through adjacent services.
Many organizations believe they’re digitalized. Often they work with digital documents, but they still depend on largely manual processes. To truly optimize their business processes, they need to embrace digitalization. This is something that Konica Minolta account managers often run into in their customer interactions.
These conversations then open the door for IT Services to come in to understand and support in two key areas:
- What they do with documents, and
- The process of digitalization.
It’s common to find organizations where everyone has their own file system – because that works for them. But when a person leaves the organization, or a Teams channel closes down, key documents tend to disappear.
So much content is produced in today’s tech-powered world, that document management is a major burden on organizations. Many companies not only lack the digital tools to support complex workflows in areas such as project, contract, and case management, but they’re also missing opportunities to remove manual processes via automations.
On top of that, there’s another issue. With so many digital tools on the market, it’s hard to know which ones are right for your business. Most companies don’t have the in-house expertise or resources to properly understand the full range of apps that could better support their business processes.
Looking at document management from a broader perspective, a lot of customers still face problems with finding and storing documents in a smart and efficient way. That’s when we present a WorkPoint 365 solution.
Fast and flexible solutions for document management
There are a lot of different areas where customers need support with their processes. But almost every organization needs to be automated and more efficient in the way it handles documents. WorkPoint offers a flexible solution that can be configured in different ways. You can choose to start with a blank sheet or use a templated approach. It’s much faster, and more cost-effective, to implement standard solutions and tailor them for specific business needs.
Konica Minolta has developed a range of standard solutions covering different applications: project management, contract management, case management, HR solutions, and quality management. But here’s the thing. With WorkPoint 365 there’s no need to start at zero and build up the solution – you’re already 80% there.
This means when WorkPoint 365 is implemented in one area, it’s easy to expand into other areas of the business. On the tech side, that’s because once one module is in place, the customer automatically has the framework to build out other modules. This is also great for adoption and uptake. When one group or department has experience using WorkPoint 365 it can provide a strong foundation for roll-out into other business areas,
In other cases, customers are very aware of the need to digitalize their entire organization, so they opt to implement a much wider package of WorkPoint solutions from the get-go. That’s because if they’re already a Microsoft-based organization, it’s really straightforward to use WorkPoint 365 to streamline their workflows and collaborate more effectively across teams and departments.
Take this example. Let’s say you have a document in one system, and you need to store it in another. You have to take it out of that system, maybe put it on the desktop, then convert it into another format to get it into the storage system.
With WorkPoint, you just drag and drop. And it’s done.
With a standard WorkPoint 365 solution, we give customers around 80% of what they need. The remaining 20% is the other functionalities specific to their business.
Enriching workflows with digitalization
Using WorkPoint 365’s robust yet versatile ready-made components cuts the implementation time – in some cases by half. That means Konica Minolta can get their customers’ solutions up and running much quicker.
Traditional document management solutions can take between 3 and 6 months to implement, and demand heavy involvement on the customer side. In contrast, it usually takes around 3 to 5 weeks to install Workpoint365 for a new customer. And once the first Workpoint365 module is implemented, they can expand to other modules within a week.
Clearly, this represents a huge saving in terms of time and cost.
The time-savings are really important. And we’re talking about large time-savings here.
Konica Minolta works with almost every industry you can imagine. And that’s the other advantage of WorkPoint 365: there are no limits to its application. As well as that, you can adapt a module or a complete solution to fit almost any type of company or industry.
This is a key differentiator. Why? Two reasons. One, it means companies are no longer dependent on proprietary systems, which offer limited visibility over the digital tools used in a given workflow. Two, there is often a lot of manual work involved with proprietary software that doesn’t talk to your other digital tools.
On the other hand, WorkPoint 365 enables organizations to use their existing MS licenses in a much more efficient way, bringing all their Microsoft apps into their workflows and automations. In terms of onboarding end-users, one of the main strengths of WorkPoint is that people can continue using the graphical user interfaces (GUIs) that they already know and love, including Outlook, Teams, and SharePoint. This helps accelerate adoption, so people can start using the system much quicker than a proprietary one that’s completely new to them.
By setting up automations and enabling AI-powered tools, WorkPoint enriches workflows and supports people to do what they do – only better.
To discover more about Konica Minolta’s document management and digitalization solutions, visit their website.