WorkPoint 365, AI, and the year ahead: Turning AI innovation into business value

2025 marked a clear shift in how organizations rethink the way they work: AI is now an everyday productivity accelerator. Across industries, leaders are asking how they can continue to streamline processes, create stronger governance, and leverage the true potential of AI tools like Microsoft Copilot. 

At WorkPoint, our mission remains unchanged. We’re helping organizations bring structure to their data and processes: strengthening collaboration, ensuring compliance, and laying deep foundations for the AI advancements that tomorrow brings. As we look back at the previous year, one thing is clear: the evolution has only just begun.

2025 was defined by AI enablement

Throughout 2025, we shared insights, guidance, and expert perspectives to help businesses navigate this rapidly evolving technology. Aaren Ekelund’s article Here’s Why You’ll Fall Short Of AI’s Potential Without True Digitalization explains why successful AI adoption requires a strong digital foundation. 

It’s a truth echoed by industry expert and WorkPoint Partner, Pieter Kops. In the article Expert Advice On AI Adoption And Copilot Readiness, Pieter gave us his insights on the importance of planning, governance, and change management – all areas where WorkPoint Partners play a crucial role in guiding end-customers.

For our partners, the conversation around Copilot often takes centre stage when speaking with customers. Many people appreciate pragmatic guidance grounded in operational realities. In the article Ready For Microsoft Copilot? Get AI-Ready With WorkPoint, we outlined how WorkPoint 365 helps organizations to ‘prepare for take-off’ by ensuring their content lifecycle, governance practices, and security controls are ready for AI integration. 

In Document Management In The Age Of AI, WorkPoint CCO, Aaren Ekelund exposed some of the barriers to AI adoption. In document management, AI can only deliver real value when your systems and information architecture are clean, modern, and well-governed.

Grounded in these fundamentals, automation and intelligent retrieval can remove friction from document management processes. From reducing manual classification to accelerating search and discovery, WorkPoint’s structured architecture amplifies what AI can do in real-world workflows. The key question, as we explored, is: How Can AI Enhance Document Management? 

Together, these articles formed a central narrative: AI is powerful, but only when built on structured processes, grounded in compliant data, and deployed by humans who understand how work truly gets done.

The value WorkPoint delivers for partners and customers

2025 also highlighted how WorkPoint amplifies organizational value for both partners and customers. For customers, WorkPoint 365 is a trusted platform for AI enablement. By bringing structure to documents, emails, cases, and projects, organizations gain:

• Cleaner data for more accurate AI outputs
• Greater control and compliance across their Microsoft 365 environment
• Consistent, repeatable processes that scale with the business
• Reduced complexity and improved productivity

On the flip side, as demand for AI-ready solutions grows, partners gain a competitive advantage by offering implementations built on a strong, governed foundation. WorkPoint 365 opens up new opportunities to deliver high-value consultancy and innovative solutions. 

Our platform gives partners a concrete way to guide clients through digital modernization, Copilot preparation, and AI adoption with repeatable frameworks that accelerate project delivery.

A look ahead: what’s coming in 2026?

If 2025 was about AI enablement, 2026 will be about AI optimization. WorkPoint’s roadmap reflects this shift. While we’re not able to reveal everything just yet, you can expect:

• During the first half of 2026, we’ll enhance email management with AI. Using AI, WorkPoint will classify, prioritize, and transform emails into actionable workflows – such as auto-journaling, metadata suggestions, and task triggers.
  This makes email handling faster, more compliant, and streamlined.
  
  
• Beyond email, WorkPoint is investing in AI capabilities that empower partners and ensure compliance. Partners will gain access to AI-driven configuration services that simplify setup, automate workflows, and deliver tailored solutions.
  
  
• We remain committed to compliance and trust. As regulations like the EU AI Act evolve, we’ll continue strengthening governance features to help organizations adopt AI confidently and transparently.
  
  
• Finally, we’re deepening integration with Microsoft Copilot to deliver smarter, context-aware AI solutions. By combining WorkPoint’s structured data with Copilot, partners can offer customers secure, compliant, and highly relevant assistance.

2026 will be the year where AI becomes an integral part of everyday work in WorkPoint 365. By strengthening automation, compliance, and Copilot‑powered intelligence, we’re moving from AI enablement to true AI optimization – helping organizations work smarter, faster, and with full confidence in their data foundation.

Stay informed as we move into an exciting 2026. Sign up for our newsletters to stay ahead of new AI capabilities and upcoming announcements: Sign up now