WorkPoint Mail Assistant

Turn every email into action in seconds – automatically, consistently, and with nothing slipping through.

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Spend less time in your inbox – and more time moving work forward

- while every email is automatically captured, routed and documented

Knowledge workers receive an average of 121 emails every day... In a busy workday it’s inevitable that some get missed, forgotten, or delayed.

An important request slips by. A decision gets buried in a thread. A follow-up never happens. Emails get stuck in inboxes, where they never turn into actions or are filed appropriately.

WorkPoint Mail Assistant changes that.

Instead of relying on people to manually manage every email, Mail Assistant ensures that every relevant message is automatically captured, processed, and added to the right case or project - ensuring structure, traceability and full visibility for everyone with the right access.

No emails overlooked. No manual handovers. No lost knowledge. No missing audit trails. No dead ends.

Governance becomes something your system guarantees - not something people have to remember.

Work moves forward faster. And you always have the full picture – without digging through inboxes.

Mail Assistant Key Benefits

Work without the inbox getting in the way

Stop spending time filing, tagging, and chasing emails. Mail Assistant removes the manual work entirely – not just making it faster, but eliminating it altogether.

Get work moving – without chasing it

Emails don't sit waiting for someone to pick them up. As soon as an email arrives, the next step is already in motion. Cases are created, tasks are triggered, and the right people are notified – without you having to react first.

Always work with the full picture

No more digging through inboxes or asking colleagues for context. Every email and relevant information is automatically stored and available in the right context, giving everyone a share, complete overview of work, every time.

Discover AI powered email management that actually works — and turns every message into action.

Get the Mail Assistant brochure here

Take control of shared inboxes – and turn every inquiry into structured work

Picture this: An email lands in a shared inbox like info@ or support@. Instead of waiting for someone to pick it up, Mail Assistant automatically captures it, links it to the right customer, and creates a case or project with the relevant information, including email attachments. Based on the rules you define, your Mail Assistant can even generate a list of tasks, assign them to the right stakeholders, and draft a reply to the sender.

No emails disappear in shared inboxes
No dependency on who checks the inbox first
Every request is tracked, assigned, and turned into real work

Result?
Faster response times, no missed inquiries, and a fully documented, audit-ready process from the very first interaction.

Experience more use cases in our brochure

Move project communication out of personal inboxes – and into shared context

Emails related to projects often live in personal inboxes – making it hard to reconstruct decisions or understand the full picture. Mail Assistant automatically files all relevant communication directly on the project.

Every email stored in the right context
Full traceability of decisions and dialogue
Accessible to the entire team – not just individuals

Result?
Complete project records, seamless handovers, and governance you can actually prove – without relying on people to remember to file.

Business-critical emails automatically trigger the next step

A contract update, an invoice, a permit request – many emails require action. Mail Assistant doesn’t just store them; it triggers the process they belong to.