How WorkPoint Enables Microsoft 365 Copilot
Becoming ‘AI-ready’ is the first step for any organisation about to switch on Microsoft 365 Copilot. The moment an AI assistant becomes embedded in your digital tools, you’ll need ongoing governance and security protocols to mitigate risk. That’s where WorkPoint 365 comes in.
WorkPoint 365 sits on top of the Microsoft 365 stack. That means any content managed inside WorkPoint – cases, projects, contracts, or other documents – and made available to your Microsoft Copilots, stays governed and secure. Put simply, with WorkPoint you can enact what Gartner terms as ‘lighthouse principles’ for data and AI.
Govern your data and AI
Remember what happened with Teams during the pandemic? First people piled into Teams, second organisations put governance in place. The result? In many cases, multiple Teams rooms, disorganised documents, workflow inefficiencies, and increased vulnerabilities in data security. With the implementation of AI assistants like Microsoft Copilot, no-one wants a repeat of that, the stakes are too high.
Governance around data and AI might not be straightforward, but it is business-critical. Think of your Copilots as external or internal stakeholders. What level of access do they require? Which data should they be shown and which data remains private? WorkPoint helps ensure your lighthouse principles for data and AI are upheld. Data stays governed in the way you want.
Trust your data is secure
You know your data is safely stored in your Microsoft 365 tenant. But how do you maintain its security when a Copilot comes calling for it? WorkPoint sits on top of Microsoft 365, so you not only benefit from Microsoft’s security protocols, you gain an extra layer of visibility and security.
Built on Microsoft’s Responsible AI Principles, Copilot is developed with trust in mind. So your data is your data. Here’s a good example. Try prompting ChatGPT with the question:
What’s for lunch today?
And you’ll get a response like this:
I don't have real-time information, so I can't tell you what's for lunch today. However, I can help you come up with ideas or provide recipes if you have specific preferences or dietary restrictions. What are you in the mood for?
Give the same prompt to a Copilot that has access to your organisational content – managed in WorkPoint 365 – and the results are quite different. Thanks to context – with your company and available content inside WorkPoint – Copilot can actually retrieve and synthesize relevant information about your organisation’s catering setup.
In this example, that could be things like menus, chef rotas, or the current stock of ingredients to arrive at a precise answer. The key here is that data doesn’t leave your company, it’s simply enriched by AI. Even better, your Copilot can synthesize that data to create new content – in this case, perhaps a daily menu for the week.
Focus on productivity
As it’s already aligned with your Microsoft strategy, content managed in WorkPoint becomes automatically available to Microsoft 365 Copilot. By facilitating your lighthouse principles around data governance and security, WorkPoint offers a safe space for Copilots to operate.
Security and governance is automated and easy to manage, which helps human co-workers to trust their Copilots and focus on what’s important to them: productivity. Large volumes of data are handled in a controlled way, and process automation ensures Copilots only access approved and appropriate content.
The result is that Copilots grounded in high-quality company data – both structured and unstructured – produce high-quality outputs that help boost business productivity. This, after all, is one of the key reasons to incorporate AI into your workflows and business processes.
Prepare for compliance
With the EU’s AI Act arriving in 2024, another important aspect to the implementation of AI assistants is readiness for compliance.
Prior to any new regulation, the best any organisation can do is to ensure they have robust policies and principles around responsible use of AI. Companies operating on the EU market will be at the forefront of regulatory compliance for AI. Based in Denmark – an EU member state since 1973 – this includes WorkPoint.
It’s important to remember that generative AI is still new. Many use cases remain unknown and are yet to be discovered. Over time, we’ll start to see new uses, new copilots, and new business models. Whatever the future holds, WorkPoint provides the visibility over documents and data you’ll need to stay compliant.
The future of AI and WorkPoint
Customer expectations are evolving. Soon, most people will come to expect AI in digital products. At WorkPoint, our customers already benefit from AI via Microsoft 365 Copilot. Our goal is to create real value for our end-users. To that end, our dedicated AI Team is already exploring further opportunities for integrating AI to benefit our customers.
From a product perspective, Microsoft Copilots are a new toolkit to open and explore. Like many of our partners and end-customers, developers need time to learn how to use it in order for us to experiment and innovate on business value. That starts with internal use cases.
Right now, we’re at the experimental stage. For organisations in the early stages of implementing Microsoft Copilots as part of their Microsoft strategy, we have the following advice:
- Ensure your data is governed.
- Stay governed.
- Learn and evolve.
- Make things easy through automation.