Are you passionate about Service and Operation?

We are looking for a skilled and passionate Service and Operation employee to be part of the daily operations of our service team. WorkPoint is an international software company based in Denmark that develops WorkPoint 365. WorkPoint 365 is a cloud-based solution based on Azure and Microsoft 365, which means that we work with the latest Microsoft cloud technologies. We are experiencing increasing success and growth – Customers and partners are becoming more and more and therefore WorkPoint is now looking for a new employee to join our Service Team at the head office in Esbjerg.

The position reports to WorkPoint’s Service and Support Manager Michael Schau, and a team of three employees will be appointed.

At WorkPoint, we put service first, so it must be natural for you to provide service at a high level. It is important that you can keep many balls in the air at once and enjoy a dynamic working environment.

Your responsibilities include:

• Application support of WorkPoint 365 for partners and direct customers
• Resolution, follow-up and completion of service tasks
• Monitoring and operation of the platform
• Limited consultancy and configuration tasks
• Internal IT support

Professional qualifications

First and foremost, we expect you to like the customer contact and to be good at dealing with issues on the 1st and 2nd level support. It is essential that you have already gained a great deal of knowledge today and have won to handle tasks within Microsoft 365 and that you have some experience within SharePoint.

Of course, you are flexible, adaptable, and can maintain an overview in situations with many concurrent customer/partner cases.

It is also expected that you:

• Take pride in personal contact
• Have extensive experience (min. 4 years) within technical application support and operation
• Have good knowledge of SharePoint and Microsoft Azure
• Are able to perform an in-depth troubleshooting of problems arising from the customer’s solution
• Are analytical, process-oriented and a problem solver
• Have a technical flair and is passionate about seeking new knowledge
• Have a good team spirit, but can also be self-driving
• Can communicate in written and spoken Danish and English
• Can bring a smile to the face of customers and colleagues

In addition, you thrive in a busy, changing working day and enjoy a fresh and open dialogue.

WorkPoint offers

You will have challenges and exciting tasks in a growing international IT development company. A manager of the team, who can handle support on his/her own at 3. Level, which understands the problems you may face, listens to you, and takes steps to develop your employee’s level of competence. Here you will have all the opportunities to improve your skills, e.g. within Azure and ongoing training in the WorkPoint product or whatever else is happening within the work area.

WorkPoint has a flat structure and there are good opportunities for personal and professional development as well as sparring with skilled colleagues. At WorkPoint, there is a good and pleasant atmosphere with humor and mutual respect. We are located at the new Esbjerg Brygge in light and attractive rooms with views overlooking the beautiful North Sea – a better location is not available.

At WorkPoint you also get…

• A good working environment with good work life balance
• Professional sparring and challenges

• Delicious lunch scheme
• Possibility for participation in relevant courses and conferences, etc.
• Small billiards and dart tournaments in the workplace
• Salary by qualifications
• Pension and health insurance

The start time is as quickly as possible and applications are sent to: job@workpoint.dk and are processed on an ongoing basis.

For further questions, please contact:

Michael Schau

Service & Support Manager

msc@workpoint.dk +45 87 38 89 92

Søren Brodersen

COO

sb@workpoint.dk +45 88 87 19 48

Om WorkPoint

WorkPoint A/S is an international software company based in DK that can solve a wide range of business-critical challenges within project management, contract management, case management and document management. The company strives to give partners and their own organisation the best conditions for creating the best solutions for users.

WorkPoint serves partners in Denmark, England, Ireland, Iceland, Holland, Sweden and Norway. The company is constantly growing and employs approximately 40 people at two locations in Denmark.

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